Faq

For your convenience, here are answers to the most commonly asked questions that we receive:

What are your hours?

We are open Wednesday through Sunday and are closed on Monday and Tuesday. Our bookings are by appointment only. Even though we have regularly scheduled hours, if we do not have bookings our doors are generally closed and no one is on site. Bookings can be made up to an hour and a half before scheduled game times. If you would like to schedule bookings during off hours, you can always contact us via phone or email if you have a time that works best for your group that is not available on our website or if you have any other questions regarding our open hours.

What is an Escape Room?

An Escape Room is an interactive game experience where you solve puzzles, complete challenges and decipher clues to complete the mission and escape a room within 60 minutes.

How do Escape Rooms work?

Groups of up to 8-10 people will work together to solve problems, uncover clues, and crack codes in order to escape as a team. You and your team have only 60 minutes to escape the room. Your Gamemaster will introduce the storyline along with basic instructions on what you’ll need to uncover to escape the room. During your gameplay, the Gamemaster will be available to assist you with hints if your group gets stuck at any point.

Will I be locked in a room?

No, we don’t lock any of our doors. If you need to leave for any reason, you can.

Are your rooms scary?

None of our rooms are necessarily scary, however there are exciting elements in all of our themed rooms that may provide you with a slight rush. You are never locked in to a room. We promise no one will ever jump out to scare you. There are no horror elements to our rooms. The exciting elements of our rooms are not aimed to scare players, only to enhance your escape room experience.

What happens if we can’t solve any of the puzzles?

During your game, you will be able to communicate with your Gamemaster at any point in time. If you get stuck, the Gamemaster can provide you with hints to help you move forward in the game.

What time should I arrive for my event?

Please arrive 15 minutes prior to your scheduled event start time. Before your game starts, each participant needs to fill out waivers and briefly go over the rules of the game with the Gamemaster. This is not included in the 60 minutes of gameplay. So it is imperative that your party arrives at least 15 minutes prior to your scheduled event in order to start the game on time.

Will other people be in the room with us?

If you want a private experience, you can book an entire room if you the max amount of participants for the given room, which will allow you to enjoy the adventure with only your group. If you don’t have the maximum amount of players and still want to have a private experience you can pay an additional $7 per person to secure a private room.

***Note- A private booking does not mean that you may have as many guests as you want in the room. If you bring additional guests beyond what was initially booked and paid for they will be charged the private booking fee of $33 per additional guest upon arrival.

If you don’t book the entire room or pay the additional fee per person, there’s a strong chance that other people will book the other available spots. But that’s okay; it gives you a chance to meet new people which means that you can make new friends.

Can I take pictures inside the room?

Photographs and video recordings are not allowed in the rooms. We put a lot of time and effort into the design and construction of our rooms, so we don’t want to spoil anything for players who haven’t played yet. Lock boxes will be provided to secure your personal belongings.

Is physical exertion required? Do I have to be physically fit to play? Do the rooms allow for physical limitations?

You do not need to be physically fit to enjoy our escape room experiences. There is no heavy lifting or climbing required in any of our rooms. However, The Stolen Relic does have some physical aspects to the game. But no worries. Without giving away any spoilers, anyone who may not be able perform certain tasks in the escape room will be assisted by our staff in order to complete the task to seamlessly and quickly move forward in the game with their teammates.

All our rooms are ADA compliant. However, please note that there are stairs leading up to all three of the different entrances into our facility. If any members of your group have a disability, please let us know in advance if possible.

What is the minimum age?

These games are designed for an adults’ skill level, so it may be more challenging for younger participants without the assistance of an adult.

If any player is under the age of 18, an adult (age 18 or older) MUST be present to sign in every minor and purchase a ticket to be inside the room with the minors. The adult is responsible for all minors signed in under their name.

Children between 10-13 years of age are required to have parental or guardian participation during the event who must also purchase a ticket.

Children under the age of 10 are not permitted to participate in the escape room events

Am I too old to play?

Well, we wouldn’t ever call you old. We would more accurately say that you were wiser. But to answer to your question, if you like to have fun and enjoy a challenge, then escape rooms are perfect for you regardless of your age!

Can I bring more than 10 teammates to Escape Rooms Connecticut?

Absolutely! If you have a larger group of 10 or more please call 203-553-9544 or email us (contact@escaperoomsct.com) and we will be glad to help you organize your event.

Can my team size exceed the listed capacity for the room?

No. We will not be able to accommodate any extra players beyond the capacity listed for each room. If other rooms aren’t fully booked, we will be more than happy to book the extra players in those games. Unfortunately, there can be no exceptions as our room capacities are in compliance with fire code standards.

How do I book an escape room?

You can make a reservation here on our website or over the phone by calling us at 203-553-9544. We strongly encourage you to book in advance because it will be unlikely that there will be availability on day of your desired booking.

How much does it cost?

Public Booking Price (COULD be grouped with other guests)- Adults- $26 plus taxes and fees — Students, Children- $22 plus taxes and fees

Private Booking Price (will NOT be grouped with other guests)- Adults, Students, or Children- $33 per person plus taxes and fees

What payments do you accept?

We only accept credit and/or debit cards for reservations.

Do you keep track of your high scores?

Yes, we love competition! If you complete any of our escape rooms and beat the high score, we will post your team picture and name on our website and social media pages (with your permission of course) along with your record breaking time.

What is your rescheduling & cancellation policy?

More than 48 hours notice: Full booking credit toward a future game or a full refund minus 5% credit card processing fee.

Within 24-48 hours notice: Full booking credit toward a future game (no refund available).

Less than 24 hours notice: No refund or reschedule booking credit available.

What happens if we arrive late for our event?

We may need to reduce your event time in order to avoid scheduling conflicts for later bookings. If any team members of your party arrive late, they will be allowed to join you that are already participating in the escape room.

Will I be given a refund if I arrive late and miss participating?

Unfortunately, you will not be processed a refund if you fail to participate because of a late arrival.

What is your privacy policy?

We are sole owners of the information collected on this site. We only have access to collect information that you voluntarily give to us via email or other direct contact from you through our booking software. Through the booking process we collect your name, email address and phone number. We will not sell or rent this information to anyone.  This information is securely stored in our booking database.

We will use this information to respond to you, regarding the reason you contacted us or to fulfill your booking request. We will not share your information with any third party outside of our organization.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new rooms, or changes to this privacy policy.

Not finding the answers to the question that you had? Reach out directly through our Contact Us page.